jk9 Privacy Policy

1. Introduction

1.1  jk9 is committed to protecting the privacy and personal data of all players who use the jk9 platform. This Policy explains what data jk9 collects from you, why it is collected, how it is processed, who it may be shared with, and what rights you have in relation to your personal data.

1.2  jk9 processes personal data in accordance with the obligations imposed by its international gaming licence and applicable data protection legislation. Where jk9 is required to process personal data to comply with regulatory obligations — including anti-money-laundering (AML) and Know Your Customer (KYC) requirements — such processing is mandatory and cannot be opted out of while you maintain an active jk9 account.

1.3  If you have any questions about how jk9 handles your personal data, you may contact our support team via live chat or at the email address provided at the end of this Policy.

2. Personal Data We Collect

2.1  Registration Data. When you register a jk9 account, we collect: your full name, date of birth, residential address, email address, and the username and password you select. This information is mandatory — without it, we cannot create or maintain your account.

2.2  Verification Data. To comply with jk9's KYC obligations under its international gaming licence, we may request copies of government-issued identity documents (such as a MyKad, passport, or driving licence), proof of address (such as a recent utility bill or bank statement), and payment method verification documents.

2.3  Financial Data. We collect records of deposits, withdrawals, and transaction histories associated with your jk9 account. We do not store full card numbers or bank login credentials — payment processing is handled by licensed third-party payment providers. For Touch 'n Go eWallet, Boost, Maybank, CIMB, and Public Bank transactions, only sufficient reference data to identify and reconcile the transaction is retained by jk9.

2.4  Gaming Activity Data. We collect records of your gaming activity on jk9, including game sessions, bet amounts, win/loss data, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory reporting.

2.5  Technical Data. When you access jk9, we automatically collect technical data including your IP address, device type, browser type and version, operating system, session timestamps, and pages visited. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

2.6  Communications Data. If you contact jk9 customer support via live chat or email, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

2.7  Marketing Preferences. If you opt in to receive promotional communications from jk9, we record that consent and your contact preferences to ensure we only send communications you have agreed to receive.

3. How We Use Your Personal Data

jk9 uses your personal data for the following purposes:

• To create, maintain, and manage your jk9 account;
• To process deposits, withdrawals, and other financial transactions in MYR;
• To verify your identity and age (21+) in compliance with jk9's KYC obligations;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct;
• To monitor gaming activity for responsible gaming purposes and to apply responsible gaming tools where appropriate;
• To provide customer support and resolve queries or disputes;
• To communicate important account and platform updates;
• To send promotional communications, where you have consented to receive them;
• To comply with jk9's obligations under its international gaming licence and applicable law;
• To improve and optimise the jk9 platform based on aggregate usage analysis.

4. Legal Basis for Processing

4.1  Contractual Necessity. The majority of data processing by jk9 is necessary to perform the contract between jk9 and you — specifically, to provide the online gaming services you have registered to use.

4.2  Legal Obligation. Processing for KYC verification, AML compliance, regulatory reporting, and responsible gaming obligations is undertaken to comply with jk9's legal and licencing obligations. This processing is mandatory and cannot be refused.

4.3  Legitimate Interests. Fraud prevention, security monitoring, and platform optimisation are conducted on the basis of jk9's legitimate interest in operating a secure and compliant gaming platform.

4.4  Consent. Marketing communications are sent only on the basis of your explicit consent. You may withdraw this consent at any time without affecting your account or your ability to use the jk9 platform.

5. Sharing Your Personal Data

5.1  jk9 does not sell your personal data to third parties. Your data may be shared with the following categories of recipient where necessary:

• Payment Processors: Licensed payment providers facilitating MYR transactions, including Touch 'n Go eWallet, Boost, and bank payment rails for Maybank, CIMB, and Public Bank, receive the minimum data necessary to process your transactions;
• KYC and Identity Verification Providers: Third-party identity verification services engaged by jk9 to conduct KYC checks may process your identity documents on jk9's behalf, subject to confidentiality obligations;
• Regulatory Authorities: jk9 may be required to disclose player data to its licencing authority, law enforcement agencies, or other regulatory bodies in compliance with legal or licencing obligations;
• Technology Partners: Platform infrastructure, fraud detection, and customer support technology providers who process data strictly on jk9's instructions and under binding data processing agreements;
• Game Providers: Where required to facilitate your access to specific games on the jk9 platform, limited session data may be transmitted to the relevant game provider.

5.2  All third parties who receive personal data from jk9 are required to maintain appropriate data security standards and to process the data only for the stated purpose.

6. Cookies and Tracking Technologies

6.1  jk9 uses cookies and similar tracking technologies on its platform. Cookies are small data files placed on your device that allow the platform to function correctly, remember your preferences, and analyse usage patterns.

6.2  The types of cookies used by jk9 include: essential cookies (required for the platform to function, including login session management); analytics cookies (used to understand how players use the platform in aggregate); and preference cookies (used to remember your platform settings between sessions).

6.3  You may configure your browser to block or delete cookies, but doing so may affect the functionality of the jk9 platform, including your ability to remain logged in.

7. Data Security

7.1  jk9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL/TLS encryption for all data in transit, hashed password storage, access controls limiting data access to authorised personnel, and regular security assessments.

7.2  In the event of a personal data breach that poses a risk to your rights and freedoms, jk9 will notify affected players and relevant authorities in accordance with applicable legal obligations.

7.3  No data transmission over the internet is entirely risk-free. While jk9 takes all reasonable precautions, jk9 cannot guarantee the absolute security of data transmitted to or from the platform. You are responsible for maintaining the security of your jk9 login credentials.

8. Data Retention

8.1  jk9 retains personal data for as long as your account is active and for a period thereafter as required by applicable law and jk9's international gaming licence. Regulatory requirements may mandate retention of financial and KYC records for a minimum period following account closure.

8.2  Marketing preference data is retained until you withdraw your consent. Gaming activity and transaction records are retained for the period required by jk9's licencing authority and applicable AML legislation.

8.3  Once the applicable retention period has expired and there is no ongoing legal basis for continued retention, jk9 will securely delete or anonymise your personal data.

9. Your Data Protection Rights

Subject to applicable law and the conditions of jk9's international gaming licence, you have the following rights in relation to your personal data held by jk9:

• Right of Access: You may request a copy of the personal data jk9 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where jk9 no longer has a legal basis for processing it, subject to regulatory retention obligations;
• Right to Restriction: You may request that jk9 restrict processing of your data in certain circumstances;
• Right to Object: You may object to processing based on legitimate interests, including direct marketing;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without penalty.

To exercise any of these rights, contact jk9 support via live chat or at [email protected]. jk9 will respond within 30 days of receiving a valid request.

10. Minors

10.1  The jk9 platform is strictly restricted to individuals aged 21 and above. jk9 does not knowingly collect personal data from persons under the age of 21. If jk9 becomes aware that personal data has been collected from a minor, the account will be closed immediately and all data associated with it will be handled in accordance with jk9's regulatory obligations.

10.2  If you believe that a person under the age of 21 has registered an account on jk9, please notify jk9 support immediately so that the matter can be investigated and resolved promptly.

11. International Data Transfers

11.1  jk9 operates infrastructure that may involve the transfer of personal data to servers or service providers located outside Malaysia. Where such transfers occur, jk9 ensures that appropriate safeguards are in place — including contractual data protection clauses — to maintain a level of protection equivalent to that described in this Policy.

12. Updates to This Policy

12.1  jk9 reserves the right to update this Privacy Policy at any time. The current version will always be published at jk9.lat/privacy-policy and will display the date it was last updated. Material changes will be communicated to registered players through the platform or via registered email. Continued use of jk9 following notification of a policy update constitutes your acceptance of the revised Policy.

13. Contact Us

13.1  For any privacy-related enquiries, data subject requests, or concerns regarding jk9's handling of your personal data, please contact the jk9 support team via live chat available 24/7 on the jk9 platform, or by email at: [email protected]

13.2  jk9 will acknowledge all privacy-related requests within 5 business days and will endeavour to provide a substantive response within 30 calendar days.